What are some common performance issues? What is HR’s role in handling these issues?
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Human Resource ManagementHuman Resource Management
Human Resource ManagementHuman Resource Management
[AUTHOR REMOVED AT REQUEST OF ORIGINAL PUBLISHER]
U N I V E R S I T Y O F M I N N E S O T A L I B R A R I E S P U B L I S H I N G E D I T I O N , 2 0 1 6 . T H I S E D I T I O N A D A P T E D F R O M A
W O R K O R I G I N A L L Y P R O D U C E D I N 2 0 1 1 B Y A P U B L I S H E R W H O H A S R E Q U E S T E D T H A T I T N O T R E C E I V E
A T T R I B U T I O N .
M I N N E A P O L I S , M N
Human Resource Management by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike
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Contents
Publisher Information viii
Chapter 1: The Role of Human Resources
1.1 What Is Human Resources? 2
1.2 Skills Needed for HRM 11
1.3 Today’s HRM Challenges 16
1.4 Cases and Problems 27
Chapter 2: Developing and Implementing Strategic HRM Plans
2.1 Strategic Planning 31
2.2 Writing the HRM Plan 41
2.3 Tips in HRM Planning 49
2.4 Cases and Problems 53
Chapter 3: Diversity and Multiculturalism
3.1 Diversity and Multiculturalism 56
3.2 Diversity Plans 62
3.3 Multiculturalism and the Law 70
3.4 Cases and Problems 79
Chapter 4: Recruitment
4.1 The Recruitment Process 82
4.2 The Law and Recruitment 91
4.3 Recruitment Strategies 97
4.4 Cases and Problems 109
Chapter 5: Selection
5.1 The Selection Process 113
5.2 Criteria Development and Résumé Review 118
5.3 Interviewing 124
5.4 Testing and Selecting 132
5.5 Making the Offer 139
5.6 Cases and Problems 142
Chapter 6: Compensation and Benefits
6.1 Goals of a Compensation Plan 147
6.2 Developing a Compensation Package 151
6.3 Types of Pay Systems 155
6.4 Other Types of Compensation 170
6.5 Cases and Problems 182
Chapter 7: Retention and Motivation
7.1 The Costs of Turnover 187
7.2 Retention Plans 193
7.3 Implementing Retention Strategies 207
7.4 Cases and Problems 218
Chapter 8: Training and Development
8.1 Steps to Take in Training an Employee 224
8.2 Types of Training 230
8.3 Training Delivery Methods 237
8.4 Designing a Training Program 244
8.5 Cases and Problems 261
Chapter 9: Successful Employee Communication
9.1 Communication Strategies 267
9.2 Management Styles 279
9.3 Cases and Problems 287
Chapter 10: Managing Employee Performance
10.1 Handling Performance 291
10.2 Employee Rights 308
10.3 Cases and Problems 319
Chapter 11: Employee Assessment
11.1 Performance Evaluation Systems 325
11.2 Appraisal Methods 332
11.3 Completing and Conducting the Appraisal 345
11.4 Cases and Problems 354
Chapter 12: Working with Labor Unions
12.1 The Nature of Unions 361
12.2 Collective Bargaining 373
12.3 Administration of the Collective
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