Activity 12
After reviewing/reading Chapter 12 of the textbook, access UC’s online Library and conduct research within the “Business Source Premier (EBSCO Host)” search engine and locate a Project Management Journal article among the thousands of journal articles made available within the many years of publications the Library holds. The Project Management Journal article should tie directly into at least one highlight from the assigned chapter (Chapter 12) reading/review material for the week. This weekly research paper should include at least 2 pages, but not more than 3 pages, in the narrative and it should be typed in APA formatting (title page, reference page, no abstract page, double-spacing, Times New Roman 12 font, 1 inch margins, in-text citations, etc…). Your paper should contain the following headings:
Introduction
Summary of the article
Relevant points made by the author
Critique of the article
Application of the concepts in the article
Chapter Twelve
Outsourcing: Managing Interorganizational Relations
12–1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
12–2
Where We Are Now
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
12–2
Project Management 6e.
Learning Objectives
Understand the advantages and disadvantages of outsourcing project work
Describe the basic elements of a Request for Proposal (RFP)
Identify best practices for outsourcing project work
Practice principled negotiation
Describe the met-expectations model of customer satisfaction and its implications for working with customers on projects
12–3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
Chapter Outline
12.1 Outsourcing Project Work
12.2 Request for Proposal (RFP)
12.3 Best Practices in Outsourcing Project Work
12.4 The Art of Negotiating
12.5 A Note on Managing Customer Relations
12–4
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
Outsourcing Project Work
Outsourcing
The process of transferring of business functions or processes (e.g., customer support, IT, accounting) to other, often foreign companies
Being applied to contracting significant chunks of project work
Being applied to the creation of new products and services
12–5
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
12–5
Project Management 6e.
12–6
Reclining Chair Project
FIGURE 12.1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
12–6
Project Management 6e.
12–7
Outsourcing Project Work
Advantages
Cost reduction
Faster project completion
High level of expertise
Flexibility
Disadvantages
Coordination breakdowns
Loss of control
Conflict
Security issues
Political hot potato
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
12–7
Project Management 6e.
Request for Proposal (RFP)
Be announced to external contractors/vendors with adequate experience to implement the project
Development steps:
12–8
FIGURE 12.2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
Contractor Evaluation Template
12–9
FIGURE 12.3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
12–10
Best Practices in Outsourcing P
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