Accessing the Virtual Lab Environment: Navigating UMGC Virtual Labs and Lab Setup
Self-Help Guide (Workspace): Getting Started and Troubleshooting
Link to the Virtual Lab Environment: https://vdi.umgc.edu/
Preparatory Lab Exercises
To obtain lab assistance, fill out the support request form.
Make sure you fill out the fields on the form as shown below:
Case Type: UMGC Virtual Labs Support
Customer Type: Student (Note: faculty should choose Staff/Faculty.)
SubType: ELM Cyber (CBR/CST/DFC/CYB)
SubType Detail: Pick the category that best fits the issue you are experiencing.
Email: Type the email that you currently use for classroom communications.
In the form’s description box, provide information about the issue. Add screenshots or supporting documents, and include details such as steps you took and system responses.
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