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Chapter Objectives
After reading this chapter, you should be able to
Identify the entities that comprise the health care industry and how the health care industry is different from other industries.
Describe the various external forces that influence the health care industry.
Explain the five management functions as they relate to health care management.
Summarize how management structures and roles function in the health care industry.
The term management inspires a variety of descriptions and interpretations, especially in the health care industry. Management is defined by the Business Dictionary (2019) in
two ways:
1. “The organization and coordination of the activities of a business in order to achieve defined objectives.”
2. “The directors and managers who have the power and responsibility to make decisions and oversee an enterprise.”
While these definitions provide us with a good starting point, the practice of management is ultimately very complex and can have different meanings depending on the needs
and objectives of an organization as well as the environment in which that organization exists. The health care industry provides its own unique demands on management in
complex and often evolving ways.
Individual physicians might manage private practices, supported by nurses, technicians, and a clerical staff. Others work in networks of specialists or groups of physicians that
require a more sophisticated management program. Still other physicians, nurses, and employees report to health care operations, such as nursing homes, walk-in clinics, and
Management and the Health Care
Industry 1
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hospitals, featuring even more dynamic management hierarchies formed by the administrative positions that are necessary in a large health care system. Each management
scenario plays an important part in health care organizations; however, there is no one-size-fits-all description regarding the nature of management that applies to all
organizations.
According to Ranjan (2017), there are five operational functions of management: planning, organizing, staffing, directing, and controlling. These functions are part of a body
of practices that relate to the direction of health care facilities. Understanding these five functions and the underlying premises that support them represents the starting point
of learning to be an effective leader or manager in the health care industry. As such, these five functions represent the building blocks of this book.
This book defines health care leaders as those who determine the organization’s high-level decisions and strategic management an
HCA340 PowerPoint Instructions
1. Please visit How to Make a PowerPoint Presentation at the Writing Center to view directions on creating a scholarly PowerPoint. The directions include information such as font size, number of bullet points for each slide, adding images, adding speaker’s notes as well as how to add and format citations and references.
1. Slides should follow the organization as shown in the directions, with a clear and logical progression of ideas. Present the issues throughout the presentation with critical thought. The presentation should include a consistent theme, format, and font to assist with readability.
1. It is recommended that the PowerPoint slides contain four to five bullet points and should not contain more than five to seven words each. Do not type paragraphs or long sentences on the slide. The information that explains each bullet point is conveyed via speaker’s note. Speaker’s notes are the typed notes that appear in the box below the slide that complement the presentation slides. Whereas the slides have short bulleted items, the speaker’s notes will contain more details.
1. The PowerPoint Tips and Tricks contains tips for basic guidelines of slide presentations. Additionally, Top Ten Slide Tips offers tips for creating effective and interesting slide presentations.
1. The Presentation must be visually engaging. For assistance with designing the visuals for your presentation, view the video
Don
McMillan: Life after death by PowerPoint
(use the following links to review the accessibility statement or the privacy policy) or the PowerPoint Best Practices tool. Wikimedia Commons can also help you explore creative commons images (privacy policy).
1. Each slide must include detailed speaker’s notes. The word count guideline for the speaker’s notes is approximately 100 to 150 words depending on the number of components covered on the slide.
1. Must be presented using Microsoft PowerPoint slide presentation software. Follow the directions on the How to Make a PowerPoint Presentation page that allow you to download Microsoft PowerPoint for free if you do not have Microsoft PowerPoint.
4. You can also save the PowerPoint presentation as a PDF to submit it. To do so, you must SAVE AS with speaker’s notes showing or those will not be present in your work.
0. Follow the directions in the
Save PowerPoint With Speaker’s Notes
video (use the following links to review the accessibility statement and the privacy policy), or
0. Follow the written directions with images at
Microsoft Community
(use the following links to review the accessibility statement and the privacy policy).
1. Must utilize academic voice. See the Academic Voice resource for additional guidance.
5. Each slide must have detailed speaker’s notes written in paragraph format with APA formatted citations where applicable. You can review the tutorial using this link:
Adding Speaker’s Notes
to your presentation (use the following links to review the
Organizational Transformation
Prior to beginning work on this assignment, review the assigned chapters throughout class as well as the resources below.
·
Transformational Leadership in Healthcare Organizations (Links to an external site.)
·
Transformational Leadership and Horizontal Trust as Antecedents of Team Performance in the Healthcare Context (Links to an external site.)
·
The Relationship Between Leadership Style, Organizational Culture, and Job Satisfaction in the U.S. Healthcare Industry
Download The Relationship Between Leadership Style, Organizational Culture, and Job Satisfaction in the U.S. Healthcare Industry
·
People or Trust in Building Commitment to Change?
Download People or Trust in Building Commitment to Change?
·
Health Professional Cultural Competence Reduces the Psychological and Behavioral Impact of Negative Healthcare Encounters
Download Health Professional Cultural Competence Reduces the Psychological and Behavioral Impact of Negative Healthcare Encounters
·
An Academic–Community Partnership to Improve Health Care Workforce Diversity in Greater Cincinnati: Lessons Learned
Download An Academic–Community Partnership to Improve Health Care Workforce Diversity in Greater Cincinnati: Lessons Learned
·
Healthcare Leadership’s Diversity Paradox (Links to an external site.)
·
The Value of a Good Reputation (Links to an external site.)
Please visit the
Avoiding Bias (Links to an external site.)
page in the Writing Center to ensure you are using unbiased language in your assignment.
For this assignment, you will create a presentation that details an organizational transformation. The Organizational Transformation presentation allows you to demonstrate your understanding of the reading assignments, class discussions, your own research, and the application of new knowledge gained throughout the course. The assignment focuses on leadership roles, strategic planning, motivational strategies, the role of human resources, and the importance of cultural competency, strategic alliances, and community reputation as it relates to the health care organization.
For this assignment, you will prepare a 15- to 20-slide PowerPoint presentation with detailed speaker’s notes of 100 to 150 words for each slide, not including the title and reference slides. Please see the
HCA340 PowerPoint Instructions
Download HCA340 PowerPoint Instructionsdocument for expanded information on expected detail in your presentation. The presentation will be created from the perspective of an upper-level administrator of one of the following types of health care organizations:
· Physician’s group
· Long term care facility
· Community health system
· Rural hospital
· Home health organization
Over the past year, the organization has received numerous negative reviews from patients and clients using the services at your chosen organization. Overall, the organization’s reputation in the community has suffered due to
· poor quality
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