Please complete the assignment in one word document 
Using the HU Library  or Google Scholar, search for a case study that discusses ITIL Service  Strategy.  It could be about implementations or a change of business  based on the ITIL framework.

Write a paper about your chosen case study that addresses the following:

Overall description of the case study.
How did it affect the business?
Summarize the success or failures
Discuss the plan for the future.
What is your opinion on things that could have been done differently.

Please format the paper in APA 6th Edition.  Please remember to cite your source(s).  Upload your MS-Word document here.

Note: I’m attaching 3 PDF Journals which needs to be referred and prepared. Please complete it in one word document.

Reference Articles:

1.  By: Hall, Don. CIO Insight , 10/15/2021, pN.PAG-N.PAG, 1p, 1 Color Photograph, 1 Chart, Database: Applied Science & Technology Source

2.  By: Bartlett, Russ. System iNEWS , Dec2011, Issue 386, p13-17, 5p, 1 Diagram, Database: Applied Science & Technology Source

3. By: Anunciação, Pedro Fernandes; Geada, Nuno Santos.  In: International Journal of Healthcare Information Systems and Informatics. October-December 2021 16(4) Language: English, Database: InfoSci-Journals

If you want access all these links you can click on this link and try*Article*%2bOR%2bPT%2b*article*%2bOR%2bZT%2bSerial)&bdata=JkF1dGhUeXBlPXNzbyZ0eXBlPTEmc2VhcmNoTW9kZT1TdGFuZGFyZCZzaXRlPWVkcy1saXZlJnNjb3BlPXNpdGU%3d

If the link does not works. I’m attaching the screenshots of the journals. 




Document Type:




Accession Number:


Record: 1

ITIL Framework & Processes Explained | CIO Insight.

Hall, Don

CIO Insight; 10/15/2021, pN.PAG-N.PAG, 1p, 1 Color Photograph, 1




Business enterprises


ITIL reduces business cost by improving and optimizing the

processes for delivering IT services. Learn more about ITIL

framework now. [ABSTRACT FROM AUTHOR]

Copyright of CIO Insight is the property of QuinStreet, Inc. and its

content may not be copied or emailed to multiple sites or posted to a

listserv without the copyright holder’s express written permission.

However, users may print, download, or email articles for individual

use. This abstract may be abridged. No warranty is given about the

accuracy of the copy. Users should refer to the original published

version of the material for the full abstract. (Copyright applies to all




Applied Science & Technology Source

ITIL Framework & Processes Explained | CIO Insight

ITIL reduces business cost by improving and optimizing the processes for delivering IT services. Learn

more about ITIL framework now.

Discovery Service for Harrisburg University of Science and Technology…

1 of 5 3/22/2022, 8:23 PM


What Is the ITIL Framework?

The IT Infrastructure Library (ITIL) framework is a collection of defined and optimized processes an IT

organization or department uses to deliver IT services to its customers, clients, employees, and

stakeholders. These repeatable processes are constantly evolving to provide a more efficient and effective

set of services and tools.

Since ITIL revolves around constantly improving its processes and delivery, ITIL reduces business cost. The

revolving goal of continually improving IT processes minimizes service interruptions, reduces business

risks, and creates a stable service environment that leads to improved customer satisfaction. Overall, ITIL

improves accountability through standardization, and standardization helps IT organizations become more

efficient in the delivery of IT services.

What Are the Benefits of ITIL?

An organization that uses the ITIL framework can expect to see these benefits if it’s properly implemented:

• A stronger relationship between IT and business: ITIL strategically focuses on IT and the business

concurrently, and strives to align IT and business goals to foster better communication.

• Globally recognized standard: ITIL integrates easily with other frameworks like PMP and PRINCE2.

• Greater visibility into IT costs: Utilizing ITILs metric-based strategies lets managers peer into IT

processes and services to make necessary cost-cutting decisions.

• Improved quality of IT services: Components of ITIL focus on service-level management to help a

business better understand customers’ expectations and needs.

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