Assignment Objective
As reviewed in week 1, for your final project (due in week 8), you will be tasked to build an operational plan. You will complete sections of this project throughout the course. The development of a project charter is the first part of laying the ground work for your final paper. Remember, this charter is lay out the project but not solve the problem. Your research in the coming weeks will help you find the solution.
Assignment Resources
Review Chapter 6 in your textbook(Exhibit 6.6 shows a charter example), in addition, review the additional resources provided in the Week 2 Module to prepare for this assignment. Please see the links below for a project charter example.
The Multispecialty Clinic Project Charter Example
Paper Requirements
Lay out paper as a project charter using the attached template:Project Charter Template.docxActions
APA formatting in regards to title page, formatting and references (if used)
Additional Guidance
Things to consider when building the charter:
Team Structure and Authority
It is important to have the right team members that will help move the project forward. There will need to be accountability and documentation of roles and responsibilities. Like anything, everybody has to do their part to complete the task at hand. Unfortunately, one under performer can derail your whole project. In order to ensure everybody understands the scope, having a project charter is key, you will lay out ground rules, expectations and then all the details surrounding the project. This is the time you will also lay out the time commitment, as it relates to meeting times and work that will need to be completed. Having deadlines is important, sticking to them is even more important.
We are very good at putting together robust documents with great ideas, but forget to assign responsible parties and deadlines for deliverables. Without these items, the plan is nothing but words on a piece of paper.
Project management is a key tool that is used to enhance operations, as it helps you review processes and find the way to be effective and efficient with the resources you have, and helps you find ways to be innovative to re-engineer your work.
Assignment Objective
As reviewed in week 1, for your final project (due in week 8), you will be tasked to build an operational plan. You will complete sections of this project throughout the course. The development of a project charter is the first part of laying the ground work for your final paper. Remember, this charter is lay out the project but not solve the problem. Your research in the coming weeks will help you find the solution.
Assignment Resources
Review Chapter 6 in your textbook(Exhibit 6.6 shows a charter example), in addition, review the additional resources provided in the
Week 2 Module
to prepare for this assignment. Please see the links below for a project charter example.
·
The Multispecialty Clinic Project Charter Example
Paper Requirements
· Lay out paper as a project charter using the attached template:
Project Charter Template.docx
Actions
· APA formatting in regards to title page, formatting and references (if used)
Additional Guidance
Things to consider when building the charter:
Team Structure and Authority
It is important to have the right team members that will help move the project forward. There will need to be accountability and documentation of roles and responsibilities. Like anything, everybody has to do their part to complete the task at hand. Unfortunately, one under performer can derail your whole project. In order to ensure everybody understands the scope, having a project charter is key, you will lay out ground rules, expectations and then all the details surrounding the project. This is the time you will also lay out the time commitment, as it relates to meeting times and work that will need to be completed. Having deadlines is important, sticking to them is even more important.
We are very good at putting together robust documents with great ideas, but forget to assign responsible parties and deadlines for deliverables. Without these items, the plan is nothing but words on a piece of paper.
Project management is a key tool that is used to enhance operations, as it helps you review processes and find the way to be effective and efficient with the resources you have, and helps you find ways to be innovative to re-engineer your work.
View Rubric
Project Charter Rubric
Project Charter Rubric
Criteria
Ratings
Pts
Content and Focus
view longer description
30 pts
Exceptional
Student addresses all items of the assignment. Exceptionally clear, focused, and engaging operational problem. All the elements of the project charter are included in the assignment. Charter is labeled and clear to follow.
15 pts
Moderate
Student addresses most of items of the assignment. Semi-clear operational problem which maintains a focus from beginning to end. Specific supporting details are present. Charter is labeled and somewhat clear to follow
0 pts
Student fails to address most items of the assignment. Operational problem not defined. Inadequate or missin
The Multispecialty Clinic Project Charter Example
Recall the elements of the Project Charter:
1. Project mission statement
2. Project purpose or justification and connection to strategic goals (that balanced scorecard creeps in again)
3. High-level requirements that satisfy customers, sponsors and other stakeholders
4. Assigned project manager and authority level
5. Summary milestones
6. Stakeholder influences
7. Functional organizations and their expected level of participation
8. Organizational, environmental, and external assumptions and constraints
9. Financial business case, budget, and return on investment
10. Project sponsor with approval signature
Mission Statement
This project will implement processes to help improve patient access to our Multispecialty Clinic, by which we will decrease wait times and improve satisfaction and quality of care.
Project Scope
The Multispecialty Clinic currently has a 6-week wait for new patients to be seen, which is a deterrent for referring providers. The long wait has a large impact on the financial, quality and service metrics of the department. By looking at ways to streamline scheduling of appointments, by ways of implementing a call center, and building a care pathway that helps patients see the specialists in a ‘consult’ capacity and redirect them back to their primary care provider for continuity care, we hope to improve access and the quality of care that the patients are receiving, in turn improving outcomes and decreasing ED visits and hospital readmissions.
High-level Requirements
Upon completion, the new process will:
1. Reduce wait time for new patients to be seen to under 10 days
2. Reduce ED visits
3. Improve patient outcomes
Assigned Project Manager and Authority Level
Susan Magnet, RN, will be the project manager who will manage the budget, timeline, scope and performance. Anything above that will need to be approved by the executive and physician champions.
Summary Milestones
The project will kick off on February 1
Metrics will be defined by March 15
Planning will occur for 3 months
Implementation will go live on June 15
Stakeholder Influences
Clinicians – provide the best care
Patients – understand the intent and goal of the clinic
Clinic and Call Center staff – understand the goal and are held accountable
Functional Organizations and Their Participation
Clinic management will lead research best practices on patient access at other similar facilities with the same kind of payor mix and potential challenges.
IT support to help build the call center tools and system.
Organizational Environmental and External Assumptions and Constraints
Patients understanding the difference between primary care providers and specialists
Physicians availability
Challenges in organizing a call center
Financial Business Case – Return on Investment
By adding a call center, and improving access there will be the ability to add more patient volume, which will, in turn, generate revenue from the visit, and downs
Title Page
Project Mission Statement (NOT ORGANIZATION)
Project Scope
What is the project trying to accomplish?
High-level Requirements
What do you want to achieve with completing this project? What do you want your outcomes to be?
Assigned Project Manager and Authority Level
Who ist he project manager and what is their authority and when do they escalate and to who
Summary Milestones
Key dates
The project will kick off on
Metrics will be defined by
Planning will occur for
Implementation will go live on
Stakeholder Influences
Who are your stakeholders and why
Functional Organizations and Their Participation
Which departments will be part of this project and what is their role
Organizational Environmental and External Assumptions and Constraints
What considerations do need to be reviewed that may impact the project
Financial Business Case
What is your financial story? Growing profit is not always the main indicator. What is the downstream effect of the project? (Ex/ Add of nurse call lights – this is an added expense but if it decreases patient falls, what is the cost and quality hit by not doing this and what is the downstream affect)
Please discuss metrics.
Executive Project Sponsor with Approval Signature
Who is the project sponsor and title?
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